For purposes of these Terms and Conditions, “Chowking”, “our” or “we” shall refer to Fresh N’ Famous Foods, Inc. - Chowking, while “customer” or “you” shall refer to the customer who intends to purchase the Products from this Site.
Each Chowking delivery store has a dedicated delivery area which cannot be changed. Thus, any forced request for re-routing of order to another store is strictly prohibited.
If you decide to place an order through this Site, you will be asked to register by creating an account which requires your personal information such as name, complete delivery address, telephone or mobile number, email address and a password. You must keep this password confidential and must not disclose it to anyone. If you believe someone else knows your password, please change your password immediately. We reserve the right to suspend your registration if you violate any of these Terms and Conditions. When you choose to create an account by linking it with an external third party service or application, such as Facebook or Email account, this feature will not modify nor allow the access of the content of your Facebook or Email account. However, if you use your Facebook or Email account to register your account, the following shall apply:
If you wish to order as guest, the site will require your name, telephone or mobile number and complete delivery address on every use of the ordering platform, but will not retain your personal information.
You have the option to save your credit card details for seamless payment transactions. Credit card details are stored and processed by our accredited service provider. You may manage saved credit card by: (1) adding credit card, (2) deleting saved credit card, or (3) setting a default credit card. Once you have saved your credit card details, you may pay using the same during check out without entering details such as the credit card number, expiration date and CVV. As part of the validation process, we will apply a test charge of Php10.00 when you save your credit card details. The test charge will be automatically triggered for voiding after validation of your credit card details. The option to save credit card details is applicable to registered users only.
If another person used your account to order Products on your behalf, with or without your knowledge, such order shall be subject to these Terms and Conditions, and you agree that the order shall be considered your own and will be charged to you.
Upon submission of your online order, you are authorizing us to process your online order and preparation of the Products you have specified on your order form. However, we reserve the right to refuse the processing of your order without any notification should we find any incorrect or incomplete details, or any previous prank transactions with the given personal information.
Also, non-response to SMS and calls from either store, or delivery rider may result to late or non-delivery and should not be taken against us. Additional verification call or confirmation call may be required to proceed with your order.
If you wish to order in advance through this delivery website, you may place your order at least two (2) hours before your expected delivery time.
Orders above ₱ 3,000.00 are considered big orders. Please wait for a call from our Store for order verification.
By submitting your order through this Site, you understand and agree that the processing of your order is subject to the following conditions:
The acceptance of orders for the Products made through the Site shall be at the entire discretion of Chowking. We reserve the right to decline to accept the order or deliver the Products without giving any reason.
Our acceptance of an order occurs when you receive an on-screen message or email message confirming that your order has been placed (“Order Confirmation”). The Order Confirmation is a record of our agreement to deliver the Products you ordered and your obligation to pay the price of the Products in full.
Changes in your order or delivery time can be made within 5 minutes from the time that the order was placed.
If you wish to cancel or change your order prior to delivery, please call the Chowking store within the timeframe stated above, and provide the details of your order included in the Order Confirmation. You understand that the total amount of your order will be changed should there be any changes in your order, and that you agree to pay the new total amount. Thus:
If any of the changes to order include promotions which are only available for limited periods, any changes to your order may mean that the promotions are no longer available by the time the changes are made. As such, changes to the order must be made by the customer by calling the store directly or by clicking “Message to Store” in the Order Confirmation page.
We reserve the right to refuse any modification in case the order has already been dispatched for delivery prior to receipt of your request.
In case of a refund, the refund would need to be processed by our Customer Services team by calling #98888
Orders may be cancelled within 5 minutes from the time that the order was placed. Cancellation immediately after the 6th minute from the time that the Order Confirmation was received will no longer be valid.
We reserve the right to refuse any cancellation in case the order has already been dispatched for delivery prior to receipt of your request.
If payment is made via credit card and the cancellation of order was successful, it will be your responsibility to contact the issuing bank to cancel the payment made.
Unless otherwise stated in writing, the Product prices quoted on this Site are inclusive of value-added taxes, any other applicable taxes and delivery charge.
To check the price/s of the Product you want to order, please click the Checkout button to see the breakdown and total amount due.
You can pay by any of the following methods:
If your order is placed using a credit card, such card should be valid on the date of delivery of your order.
A Senior Citizen (SC) or Person with Disability (PWD) discount may be applied on the delivery transaction, provided you comply with the Delivery Conditions stated below.
We reserve our right to refuse to deliver any order if for whatever reason we believe that payment will be refused at any stage.
You agree to accept delivery of the Products at the agreed time and place of delivery, subject to the specific delivery conditions below:
The arrival time in our delivery service guarantee will be based on our rider’s arrival at the gate of your subdivisions, villages, factories, industrial areas and other gated communities (as the case may be); while the arrival time in buildings, hospitals, condominiums and hotels will be based on our rider’s arrival at the lobby.We shall exert reasonable efforts to meet the guaranteed delivery time, where applicable. You understand and accept, however, that any delay due to traffic, inclement weather or similar or analogous conditions or circumstance, are beyond our control and should not at any time be taken against us.
You understand and agree that product/s are subject to availability at the time of delivery. If the products you ordered are not available, we may offer you a reasonable substitute product or equivalent quality and price or we may advise you through phone call (local Philippines), SMS or electronic mail (outside Philippines) for alternative product/s. You understand that should you choose to order other product/s, this may affect the purchase price.
For credit card transactions payable upon delivery, you will be requested to present a valid ID to our delivery rider for validation.
If a Senior Citizen (SC) or Person with Disability (PWD) discount was applied on the delivery transaction, the SC or PWD must be physically present at the time and place of the delivery, and the SC or PWD card must be presented to our rider for validation.
From time to time, products may be subject to special offers. Any special offer shall be subject to these Terms and Conditions. In case of inconsistency between the special offer and these Terms and Conditions, the latter shall prevail. We reserve the right to change the conditions and/or availability of special offers or withdraw them at our discretion. However, we will honor any order received before the withdrawal or changes on the special offers. All special offers are valid only within the promotional period, are subject to change and are not valid in conjunction with other offers, unless otherwise stated.
We shall not be liable for any loss, expense, cost or damage arising out arising directly or indirectly out of or in connection with the delay beyond the estimated time or date of delivery, availability of product/s at any given time, force majeure, and any circumstances beyond our control, and over which we could not have avoided even with the exercise of reasonable care, or any indirect or unforeseeable loss suffered or incurred by customers or third parties. In any event, our liability for any given transaction shall not exceed the total price charged for the relevant items.
The Products ordered should be consumed within one (1) hour from their actual receipt. We will not be liable for any event that may arise as a result/consequence of consuming the Products beyond the specified time.
If you have any questions regarding this Terms and Conditions, please contact us through:
For orders made through Grabfood and Foodpanda, place your feedback through these links:
Note that you will be leaving this page and will be directed to the specific helpdesks of our service providers.