These Terms and Conditions shall apply to all orders of Chowking products (“Products”) of a customer through this Chowking Delivery Website (“Site”). By placing an order for Products through this Site, you understand, agree with, and accept: (i) these Terms and Conditions and any corresponding changes thereto which we may implement from time to time; and (ii) our Privacy Policy in connection with how we process your personal information collected from this Site.

For purposes of these Terms and Conditions, “Chowking”, “our” or “we” shall refer to Fresh N’ Famous Foods, Inc. - Chowking, while “customer” or “you” shall refer to the customer who intends to purchase the Products from this Site.

DELIVERY AREA

Each Chowking delivery store has a dedicated delivery area which cannot be changed. Thus, any forced request for re-routing of order to another store is strictly prohibited.

ACCOUNT CREATION

If you decide to place an order through this Site, you will be asked to register by creating an account which requires your personal information such as name, complete delivery address, telephone or mobile number, email address and a password. You must keep this password confidential and must not disclose it to anyone. If you believe someone else knows your password, please change your password immediately. We reserve the right to suspend your registration if you violate any of these Terms and Conditions. When you choose to create an account by linking it with an external third party service or application, such as Facebook or Email account, this feature will not modify nor allow the access of the content of your Facebook or Email account. However, if you use your Facebook or Email account to register your account, the following shall apply:
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• Your Facebook or Email account name shall be your Account name in the website;
• The e-mail address of your Facebook or Email account shall be used as the e-mail address for your Account.

submission of order

Upon submission of your online order, you are authorizing us to process your online order and preparation of the Products you have specified on your order form. However, we reserve the right to refuse the processing of your order without any notification should we find any incorrect or incomplete details, or any previous prank transactions with the given personal information.

Also, non-response to SMS and calls from either store, or delivery rider may result to late or non-delivery and should not be taken against us. Additional verification call or confirmation call may be required to proceed with your order.

ADVANCE ORDER

If you wish to order in advance through this delivery website, you may place your order at least two (2) hours before your expected delivery time.

BIG ORDER

Orders above ₱ 3,000.00 are considered big orders. Please wait for a call from our Store for order verification.

REGULAR ORDER

By submitting your order through this Site, you understand and agree that the processing of your order is subject to the following conditions:

1. There is no minimum food purchase for a delivery transaction.
2. There is a delivery guarantee based on the amount ordered, which is based on the agreed, synchronized time of the agent with the customer.
3. You understand and accept, however, that any delay due to heavy traffic, inclement weather or similar conditions or circumstances, are beyond our control and should not at any time be taken against us.
4. For Orders above ₱ 3,000.00, we shall exert reasonable efforts to deliver them within the agreed, synchronized time of the Store with the customer. Note that if your Order amounts to ₱ 3,000.00, you will receive a call from our store to verify your identity, your order details and the delivery serving time.
5. Excessive requests of items such as ketchup, gravy, utensils and the like are subject to additional charge.
6. Any other special request outside the list of the Chowking product menu is strictly prohibited. Additional special request such as medicine, newspaper, cigarettes, grocery items and the likes will not be entertained.

ORDER ACCEPTANCE AND CONFIRMATION

The acceptance of orders for the Products made through the Site shall be at the entire discretion of Chowking. We reserve the right to decline to accept the order or deliver the Products without giving any reason.

Our acceptance of an order occurs when you receive an on-screen message or email message confirming that your order has been placed (“Order Confirmation”). The Order Confirmation is a record of our agreement to deliver the Products you ordered and your obligation to pay the price of the Products in full.

CHANGES OF ORDER

Changes in your order or delivery time can be made within 5 minutes from the time that the order was placed.

If you wish to cancel or change your order prior to delivery, please call the Chowking store within the timeframe stated above, and provide the details of your order included in the Order Confirmation. You understand that the total amount of your order will be changed should there be any changes in your order, and that you agree to pay the new total amount. Thus:
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• If you paid for your order online via credit card, any price difference as a result of changing your order must be paid in cash, payable upon delivery.
• If, as a result of any change/s you make to your order, the total amount payable is less than the amount paid online via credit card, any amount paid in excess of the new total amount payable shall be refunded to you by your own bank. You understand and agree that in such a case, we will not process the refund on your behalf, and that you are personally responsible for processing the refund with your own issuing bank.
• If you choose to pay by credit card upon delivery (card present), the total amount shall be chargeable and payable upon delivery.

If any of the changes to order include promotions which are only available for limited periods, any changes to your order may mean that the promotions are no longer available by the time the changes are made. As such, changes to the order must be made by the customer by calling the store directly or by clicking “Message to Store” in the Order Confirmation page.

We reserve the right to refuse any modification in case the order has already been dispatched for delivery prior to receipt of your request.

REFUND

In case of a refund, the refund would need to be processed by our Customer Services team by calling #98888

CANCELLATION OF ORDERS

Orders may be cancelled within 5 minutes from the time that the order was placed. Cancellation immediately after the 6th minute from the time that the Order Confirmation was received will no longer be valid.

We reserve the right to refuse any cancellation in case the order has already been dispatched for delivery prior to receipt of your request.

If payment is made via credit card and the cancellation of order was successful, it will be your responsibility to contact the issuing bank to cancel the payment made.

PRICES AND PAYMENT

Unless otherwise stated in writing, the Product prices quoted on this Site are inclusive of value-added taxes, any other applicable taxes and delivery charge.

To check the price/s of the Product you want to order, please click the Checkout button to see the breakdown and total amount due.

You can pay by any of the following methods:
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• Cash upon delivery,
• Cashless mode of payment on-site (credit card and/or debit card), subject to the condition that onsite credit card payment may not be available 24 hours.
• Cashless mode of payment upon delivery. Cashless payment upon delivery is only available in select NCR and provincial Delivery stores.

If your order is placed using a credit card, such card should be valid on the date of delivery of your order.

A Senior Citizen (SC) or Person with Disability (PWD) discount may be applied on the delivery transaction, provided you comply with the Delivery Conditions stated below.

We reserve our right to refuse to deliver any order if for whatever reason we believe that payment will be refused at any stage.

delivery conditions

You agree to accept delivery of the Products at the agreed time and place of delivery, subject to the specific delivery conditions below:

Delivery Time
The arrival time in our delivery service guarantee will be based on our rider’s arrival at the gate of your subdivisions, villages, factories, industrial areas and other gated communities (as the case may be); while the arrival time in buildings, hospitals, condominiums and hotels will be based on our rider’s arrival at the lobby.We shall exert reasonable efforts to meet the guaranteed delivery time, where applicable. You understand and accept, however, that any delay due to traffic, inclement weather or similar or analogous conditions or circumstance, are beyond our control and should not at any time be taken against us.

Product Availability
‍You understand and agree that product/s are subject to availability at the time of delivery. If the products you ordered are not available, we may offer you a reasonable substitute product or equivalent quality and price or we may advise you through phone call (local Philippines), SMS or electronic mail (outside Philippines) for alternative product/s. You understand that should you choose to order other product/s, this may affect the purchase price.

ID Validation
‍For credit card transactions payable upon delivery, you will be requested to present a valid ID to our delivery rider for validation.
If a Senior Citizen (SC) or Person with Disability (PWD) discount was applied on the delivery transaction, the SC or PWD must be physically present at the time and place of the delivery, and the SC or PWD card must be presented to our rider for validation.

promotions (special offers)

From time to time, products may be subject to special offers. Any special offer shall be subject to these Terms and Conditions. In case of inconsistency between the special offer and these Terms and Conditions, the latter shall prevail. We reserve the right to change the conditions and/or availability of special offers or withdraw them at our discretion. However, we will honor any order received before the withdrawal or changes on the special offers. All special offers are valid only within the promotional period, are subject to change and are not valid in conjunction with other offers, unless otherwise stated.

LIMITATION AND LIABILITY

We shall not be liable for any loss, expense, cost or damage arising out arising directly or indirectly out of or in connection with the delay beyond the estimated time or date of delivery, availability of product/s at any given time, force majeure, and any circumstances beyond our control, and over which we could not have avoided even with the exercise of reasonable care, or any indirect or unforeseeable loss suffered or incurred by customers or third parties. In any event, our liability for any given transaction shall not exceed the total price charged for the relevant items.

The Products ordered should be consumed within one (1) hour from their actual receipt. We will not be liable for any event that may arise as a result/consequence of consuming the Products beyond the specified time.

PRIVACY POLICY

Our Privacy Policy, and any changes thereto which we may implement from time to time, in connection with how we process your personal information collected from this Site may be found in the Privacy Policy . You agree that with your acceptance of these Terms and Conditions, you have read, understood and accepted our Privacy Policy.

CONTACT US

If you have any questions regarding this Terms and Conditions, please contact us through:

• Customer Care Email:
  feedback@chowking.com.ph

For orders made through Grabfood and Foodpanda, place your feedback through these links:

• Grab:
  https://help.grab.com/passenger/en-ph
• Foodpanda:
  support@foodpanda.ph

Note that you will be leaving this page and will be directed to the specific helpdesks of our service providers.